FAQs

We ship all orders within 48-72 business hours.

Within the Contiguous U.S.  — Flat Rate $4.00 for orders under 8oz | $7.50 for orders over 8oz | Free Shipping for all orders within the contiguous U.S. over $75.00 with code FREESHIPPING

Non-contiguous U.S. — UPS rates

All shipments will receive a tracking number, which can be used to follow your package's journey to the destination.  Knotbaby is not responsible for any lost packages.  

Yes, we do! We suggest selecting DHL or UPS as the carrier to ensure the package makes its way to you.

International—DHL, UPS, and USPS (offered in limited countries) International rates.

All shipments will receive a tracking number, which can be used to follow your package's journey to the destination.  Knotbaby is not responsible for any lost packages.  For International orders, the customer is responsible for all applicable duties and customs.

Please contact us via email at hello@shopknotbaby.com within 24 hours to cancel your order

If you received an incorrect item, please email us at hello@shopknotbaby.com with your order number and someone from our team will reach out to you within 24-48 hours.

At knotbaby, your experience matters.  If you’re not 100% satisfied with your purchase, please contact our customer care team for a refund.  Customers are responsible for the cost of shipping when requesting an exchange of turban size.  Please make sure you are following the size guide as exchanges are limited to product availability. 

We use jersey knit fabrics which are soft, breathable, and have a good amount of stretch

Our headwraps are handmade using delicate fabrics and like all delicate items require proper care. Please refer to the Care Instructions on our website for details on how to wash your kb headwrap

Yes, we can make Premie or Adult sizes. Just place your order with the desired color and email us with your order number and let us know what you need